Privacy Policy

1. Introduction

Delosis Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including the Psytools platform.

Delosis Limited is registered in England and Wales (Company No. 04730729) with its registered office at Stanley Road, London TW11 8TP, United Kingdom.

2. Information We Collect

2.1 Website Visitors

When you visit our website, we may collect standard web log information including anonymised IP addresses, browser type, referring pages, and pages visited. This information is used to analyse trends, administer the site, and gather demographic information.

2.2 Research Participants

When you participate in a research study using Psytools, the data collected is determined by the research institution conducting the study. Delosis acts as a data processor on behalf of the research institution (the data controller). The types of data collected may include:

• Responses to questionnaires and cognitive tasks
• Timing and performance data
• Device and browser information
• Participant identifiers (as specified by the research institution)

2.3 Clients and Enquiries

When you contact us or become a client, we collect information you provide such as your name, email address, institution, and details about your research requirements.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and deliver research data to authorised clients
• Respond to enquiries and provide customer support
• Send administrative information and service updates
• Improve our website and services based on usage patterns
• Comply with legal obligations

4. Data Processing for Research Studies

For research studies conducted using Psytools, Delosis acts as a data processor under the terms of a Data Processing Agreement with each research institution. We process participant data only as instructed by the research institution and in accordance with applicable data protection laws.

Data Ownership: All research data collected through our platforms remains the exclusive property of the research institution conducting the study. Delosis does not claim any ownership of, nor make any use of, client research data for our own purposes. We do not use research data for analytics, training, product development, or any purpose other than providing the contracted services. Upon completion of a study and confirmation of data export, we do not retain any copies of the research data.

Research participants should refer to the specific study's participant information sheet and consent forms for details about how their data will be used. Questions about specific studies should be directed to the research institution conducting the study.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Staff training on data protection

Our infrastructure is hosted in secure, ISO 27001 certified, GDPR-compliant data centres with regional options in the EU, Canada, and China.

6. Data Retention

Research data is retained in accordance with the terms agreed with each research institution. Upon completion or termination of a study, data may be exported to the research institution and/or securely deleted as instructed.

Website and business contact data is retained for as long as necessary to provide our services and comply with legal obligations.

7. International Data Transfers

Data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for any international transfers, including Standard Contractual Clauses where required.

8. Your Rights

Under applicable data protection laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent (where processing is based on consent)

For research participant data, requests should typically be directed to the research institution conducting the study, who will coordinate with us as necessary.

9. Cookies

Our website uses essential cookies to enable core functionality. We do not use tracking or advertising cookies. The Psytools platform uses session cookies necessary for its operation.

10. Third-Party Services

We may use third-party services for hosting, analytics, and other operational purposes. These services are selected for their compliance with applicable data protection standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@delosis.com
• Address: Delosis Limited, Stanley Road, London TW11 8TP, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.